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Organisations of all sizes are increasingly recognising the key role that 'Emotional Intelligence' (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.
It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations.
Delegates will learn:
- How to be more self-aware and aware of others
- How to recognise and manage their own emotions at work
- How to remain motivated and focussed
- How to motivate others
- How to accommodate the needs and feelings of others
- How to work more collaboratively
- How to deal effectively with conflict and stressful situations
"A truly wonderful course, I started putting things into practise literally upon walking out the door at the end of the day!"
"I just wanted to say thank you for the excellent course yesterday. I feel that I now have a better understanding of why I and others react in certain ways, and what I need to do to make changes."
"This has made me more aware, as I always uesd to act with my emotions. The trainer's comfortable approach brought out useful things for me to discuss in a safe environment."
"This course has really changed my perception of what it takes to be successful at work - thank you so much!"
“It was extremely interesting and thought provoking, but it was also very practical, and helped to generate lots of ideas that will apply to almost any situation at work.”
“Excellent – this is the foundation of any individual's success. Where have we been without understanding and applying EQ?”
“Brilliant – I would strongly recommend this course to anyone who doesn't work in a bubble..."
Course Outline available for download at: http://www.h2training.com/emotional_intelligence_outline_2009.pdf
Download our Open Course Programme, with details of all our open courses (513kb pdf):
http://www.h2training.com/h2_open_course_programme_to_july_10.pdf
Booking Terms and Conditions
When you complete your registration through eventbrite, you are making a commitment to purchase, and you are entering into a legally binding agreement with H2 Training & Consultancy Ltd. that is subject to our terms of payment, cancellation and transfer. A full set of terms and conditions can be downloaded at:
When & Where
Central London, to be advised
London
United Kingdom
Tuesday, March 23, 2010 at 10:30 AM (GMT)
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H2 Training & Consultancy Ltd
H2: Putting the “how to” into personal and organisational effectiveness
We have been providing specialist training and consultancy in the field of personal and inter-personal effectiveness since July 2000. H2 has become known not only for the provision of the highest quality training and development services, but also for its continuing ethical approach to business.
Over the years, we have developed a wide range of training courses and coaching programmes to suit the ever-changing needs of our customers, including:
Assertiveness Skills... Career Development... Communication Skills... Counselling Skills... Customer Service... Dealing With Conflict... Delegation Skills... Effective Meetings... Effective Team Work... Emotional Intelligence... Evaluation and Monitoring... Influencing Skills... Interviewing Skills... Management and Supervision... Managing Change... Managing Performance... Managing Under Pressure... Managing your Manager... Minute Taking... Negotiation Skills... Performance Reviews and Appraisals... Personal Development Planning... Presentation Skills... Project Management... Report Writing... Sales Process... Sales Skills... Selling through Customer Service... Stress Management... Supporting & Developing Team Members... Team Building... Team Leadership... Telephone Skills... Time Management... Training for trainers...